Refunds
Refund policy
If something isn't right, we'll make it right. Here's how refunds and cancelling work.
The short version
- A PDF that's broken or wrong: fixed free any time, or a full refund within 12 months.
- Changed your mind? Any purchase, within 14 days: a full refund, no questions asked.
- Subscriptions: cancel any time, and keep your plan to the end of the period you've paid for.
A PDF that's broken or wrong
If a PDF you bought won't open, prints badly, or doesn't match the puzzle you made, tell us. We'll fix it free at any time. If you'd rather have your money back, we'll refund it in full within 12 months of buying it.
Changing your mind
You can ask for a full refund of any purchase within 14 days of paying: a single PDF, the first payment of a subscription, or a renewal. You don't need to give a reason. When a PDF is refunded, it's removed from your account; when a subscription payment is refunded, that period of the plan ends.
Subscriptions
- Cancel any time from your account's billing page. You won't be charged again.
- Your plan keeps working until the end of the month or year you've paid for. We don't refund part of a period after the first 14 days, but you keep using what you've paid for.
- PDFs you've made under a plan stay yours after it ends.
- A yearly plan renews once a year; we email you before it does.
If something goes wrong on another company's side
If something goes wrong at one of the companies we rely on (Stripe, Link, Cloudflare or Google) and it costs you a charge or time you paid for, write to us and we'll put it right: a refund, or the time back.
How to ask
Write to [email protected] from the email address on your account, and say which purchase it is. Refunds go back to the card or payment method you paid with, through Link (Stripe's checkout, which sold you the purchase on our behalf), tax included. They usually appear within 5 to 10 business days, depending on your bank.
Link's own refund policy
Our PDFs and plans are sold through Link, so you can also ask Link for a refund, within 60 days of paying, at support.link.com; Link may refund a purchase under its own policy. That adds to this page: everything above still applies, and whichever is better for you counts.
Prices and tax
Prices are shown in Canadian dollars in Canada and in US dollars elsewhere; tax is added at checkout.
Your legal rights
This policy adds to the rights you have by law; it doesn't take any away.